Walter Joyce serves as the Head of Investment Services at TIAA, where he leads the combined trading, investment operations, and investment reporting (GIPS) teams. His impactful leadership is evident in several key achievements, including scaling team capacity to 76% while overseeing a doubling of assets under management to $70 billion. Walter has been instrumental in driving operational efficiency, leveraging robotics, workflows, and data analytics to save over 40,000 hours of manual processing across six teams. Under his guidance, a data analytic command center has been developed, boasting over 500 interactive dashboards that span from management scorecards to investment performance fact