Tom has more than 30 years experience in leadership & consulting roles in Operations, Technology & Retail Delivery. His broad experience includes Production Management, Client Experience, Risk Management, Continuous Process Improvement, Business Process Re-engineering & Outsourcing Management. With an extensive strategic planning & program/project implementation background, Tom led one of the largest & the first successful front-counter image-enabled teller system installations.  Tom's M&A, change management & technology innovation experience has given him the insight & capability to help teams realize value by successfully creating, imp