Accomplished and results-oriented professional with proven success in developing and guiding complex projects throughout the project lifecycle. Dynamic senior business analyst with project management experience that specializes in gathering requirements, operational process design, risk assessment/mitigation, testing, and quality assurance activities. Continuous Process Improvement expert with the ability to conduct root/cause analysis and implementing comprehensive solutions. Ability to work with internal & external teams at various seniority levels (SVPs, operations, banks, auditors, PMs) to quickly devise and execute solutions with sound decision making skills. Proficient in Microsoft Off