As COO, Mercer Pacific, I lead efforts to delight our clients and members through operational excellence in the delivery of our services and interactions. In this role, I’m responsible for leveraging the best of our global Marsh McLennan capabilities to deliver innovative solutions that lead to better retirement outcomes for our clients and members. Having served in COO roles for Mercer across the AMEA, North America and International regions, I have a passion for effecting transformative, enduring and sustainable change that maximises client experience in the most efficient manner possible. My decisions are always guided by what is in the best interests of the people we exist to serve.